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The Six Steps in a Successful Tech Support Session:  Customer Service Training 101
 
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http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Views: 151742 Don Crawley
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Technical Support Interview Questions and Answers
 
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Interview Questions and Answers for Technical Support Positions. Suitable for candidates at both executive and managerial levels.
Views: 229082 CareerRide
Sample Call Tech Support
 
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This video is about Sample Call Tech Support
Views: 530813 Russell Dacasin
How To Pass Customer Service Interviews
 
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Get FREE access to our Ultimate Online Interview Course » http://www.passmyinterview.com/ http://www.how2become.com/interview-questions/ - GET MY DVD HERE
Views: 894946 CareerVidz
Customer Service Representatives Career Video
 
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This career video provides day in the life information about the following jobs and occupations. JOB TITLE: Customer Service Representatives OCCUPATION DESCRIPTION: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. RELATED JOB TITLES: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator ONET: 43-4051.00 Learn more about this and other occupations, jobs, and careers at: www.CareerOneStop.org
Views: 422 CareerOneStop
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 750321 CoachDavidBrownlee
Sample Order Taking | Customer Support Philippines
 
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UPDATE: The two-day free trial is no longer available. For more information about our latest services, please visit http://www.magellan-solutions.com/. For business and outsourcing contact: http://www.magellan-solutions.com/contact-us/ Job openings: We are actively seeking customer service reps, tech support and outbound sales agents. For more information, visit our careers page http://www.magellan-solutions.com/careers/ The video sample is taken from our order taking call center and shows how a trained agent receives an order over the phone. For businesses, having an outsourced order taker improves operational efficiency and relieves employees from the time-consuming task of answering the phone. Order taking over the phone is the preferred choice by customers. Because human interaction is important in the buying experience, talking to a well-spoken live agent may enhance the buying process to a degree that is profitable to both buyer and seller. Outsourcing order taking also has the following advantages: phone coverage 24/7, streamlined service, professional and well-spoken staff, the ability to customize the service and assurances that all necessary technologies are up to date. We provide great value on cost savings, improved customer service and scaling up on order taking. We'll be happy to hear from you soon. Magellan Solutions is a pioneering and leading call center and BPO company in the Philippines. It is ISO-27001 certified and compliant for HIPAA and PCI DSS. As an outsourcing company in the Philippines, Magellan specializes in inbound calls and it also a top outbound and telemarketing company.
Customer Account Executive, Brittany is Working at Comcast
 
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Meet Brittany, a Customer Account Executive in Charleston, SC, on the XFINITY Home sales team. Brittany’s team is like family and it’s a big reason she’s been serving Comcast customers for over 11 years. Customer Account Executives at Comcast earn salary + commission, receive generous health and well-being benefits, tuition reimbursement for continuing education, and courtesy video and internet services. Explore opportunities at Comcast by clicking: http://cmcsa.jobs/MVNKlLr
Views: 18064 Comcast Careers
I am a CommInsure Retail Advice Customer Service Representative
 
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http://www.commbank.com.au/advicecontactcentre Discover where a career in our CommInsure team could take you. At CommBank, we help protect the lifestyles of over three million Australians through a wide range of insurance, superannuation and investment services delivered by our CommInsure business. Our teams are focused on providing the best solutions in a simple way, and the Advice Customer Service Team is key to achieving this.
Views: 3205 CommBank
Redhead Equipment Employee Spotlight – Craig Gagne
 
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Craig Gagne started his career at Redhead Equipment 23 years ago in shipping and receiving. He quickly moved into the parts department where he worked for 16 years. For the past 7 years he’s been a Product Support Representative. For Craig, every day is different; when working at the parts counter the customers come to you, however in product support he takes the service to the customer. Depending on the day, everything can run smoothly. When it doesn’t, Craig steps up to make sure the customer is happy before he leaves a worksite.
Views: 30 Redhead Equipment
Smart Selling Video Banner | Customer Service Representative (CSR) Training
 
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Take a second to think about all the time, effort, and money your company spends to get a new customer. Now compare that to how much you spend training your customer service team to more effectively convert your inbound calls into booked appointments. No matter what types of marketing strategies you’re investing in, they all go to the same place: your CSR team. And if you’re not investing in strategies that help increase your team’s booking percentage, all of the resources spent obtaining a new customer will be wasted! Learn more about Smart Selling here: https://www.bluecorona.com/tracking-analytics-services/smart-selling
Views: 16 Blue Corona, Inc.
Day in the Life: Customer Support Specialist
 
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At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
15 STEPS TO GREAT CUSTOMER SERVICE
 
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Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 339546 Olivia Harlee
Job Roles For Marketing Representative – Sales,Inbound,Outbound,Event organization
 
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Job Roles For Marketing Representative: Know more about job roles and responsibility inmarketing. Coming to Marketing Representative opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Marketing Representative. Job questers who love to meet more customers and have a flair for selling can opt for marketing career. The career has an excellent opportunity and enhanced amount can be earned in the marketing field. Here are a few aspects about the career growth and main duties involved in marketing. The primary duties of any marketing executive are to formulate new strategies for promoting a product. The roles for marketing executive are many where a few of them are distribution, planning, public relations, advertising, product development, event organization, research and sponsorship. The fast paced and challenging nature of the job lure in more candidates to this career. The marketing departments are available in all organizations and hence there is always a good demand for marketing executives. Marketing professionals are found both in public as well as private sectors in a number of departments such as retailing, financial, media industries and more. The primary duties of the marketing professional vary depending upon the organization they work for. Some concerns focus mainly on selling the product and others and some work towards creating awareness of the product. Almost all companies, retailers, manufacturer, industries, local authorities recruit marketing executives. They make an analysis of demand in the market, price and the prevailing competition. They write reports and also monitor performance of the product. There is no specific educational qualification but a graduate from any discipline who has interest in selling can come forward for marketing jobs. Certain high profile companies look forward for candidates with post-graduation in marketing, statistics or business. In the same manner vacation courses and placements are also available when marketing is considered. Work experience would be an added advantage to get into top multinational companies. The salary for marketing professionals would be 12k to 15k and ones with master’s degree and experience can gain 18k to 23k. There are ample companies that recruit marketing executives, where a few of them are • Doctors time health services • Aqua kelvin packaged drinking water • Powergen • JVR Infotech private limited • Prime soft IP solutions • Spice jet limited • On time solutions • Xam check • India dye chem • Bulb Media Pvt ltd • Chipmonk technologies • Multiple solutions • Mylankmark • Nishshaftplay • Fincorpinvestment consultancy pvt ltd • Alexaglobal soft • Big chemist • Trove healthcare • Websoftex software solutions These companies can be checked with their website to know more details about their location, salary career growth and lot more queries. Online job application can also be achieved with their sites. The government sector also recruits marketing professionals for their various organizations scattered across the nation where a few of them include • Handicrafts and handloom corporation India Ltd • National buildings construction corporation limited • Anand agricultural university • Society for elimination of rural poverty • SPMCIL • Bank of India • GAIL • Canara bank These are a few government organizations which offer good salary and more perks for marketing jobs. There are ample more government companies too for graduates who decide to get into government field for marketing. A research online would be helpful in fetching the right marketing company to enhance your career. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
NetSuite for the Support Representative
 
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As a Customer Support Representative, you’re the vital link to customer needs, concerns and satisfaction. Watch how NetSuite provides an integrated solution helping you speed case resolution, ensuring customer satisfaction and lowering service costs.
Views: 5102 NetSuite
XYNGULAR F3X INTERNATIONAL PRODUCT SUPPORT GROUP & XYNGULAR PRODUCT LINE
 
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F3X INTERNATIONAL IS A 2200 MEMBER SUPPORT GROUP THAT WILL ASSIST AND HELP YOU UNDERSTAND HOW TO USE THE XYNGULAR PRODUCT LINE. NEVER PURCHASE XYNGULAR PRODUCTS ONLINE WITHOUT TALKING TO AN AUTHORIZED XYNGULAR REPRESENTATIVE OF F3X INTERNATIONAL. WHEN YOU PURCHASE WITH AN AUTHORIZED XYNGULAR REPRESENTATIVE YOU HAVE A 30 DAY EMPTY CONTAINER MONEY BACK GUARANTEE AND YOU WILL RECEIVE FRESH SHELF LIFE PRODUCTS AND OUTSTANDING ENCOURAGEMENT!
Views: 1685 F3XTV
A Look Inside: Call Center Careers | AT&T
 
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SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw A Look Inside: Call Center Careers | AT&T https://www.youtube.com/watch?v=hNZlsc6K0dA https://www.youtube.com/att
Views: 94726 AT&T
Product & Technical Support - Arise Virtual Solutions
 
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Whether it is voice, email, live chat, text, or social media, Arise has the ability to put your best customers at the frontline of your business, providing outstanding service to your customers. We deliver fast, personalized service to your customers for what their technical or product support needs may be. This type of customer service is the key driver of positive customer experiences and continued brand loyalty; as well as the ultimate value stream component for businesses to grow profitability. Learn more about Arise at: arise.com
An Interview with Doteasy Technical Support Agent
 
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Richard, a Doteasy Customer Service & Technical Support Agent, will share with you how the Support Ticket is handled as well as his life at Doteasy! For more info, please visit http://blog.doteasy.com/ http://scripts.doteasy.com/ http://www.doteasy.com/ http://forums.doteasy.com/ If you have any questions in regards to our services, please contact us: http://www.doteasy.com/support/
Views: 18378 Doteasy
Help Desk vs. Service Desk
 
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The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organization-wide issues, focusing on root cause analysis and proactive service improvement.
I am a Customer Service Representative, Direct Banking
 
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Interested in a role as a Customer Service Representative in Direct Banking? Find out more and apply at https://www.commbank.com.au/careers Our Direct Banking team builds and maintains positive relationships with customers by resolving and identifying potential financial needs. The energetic team is committed to simplifying our customers’ lives through ongoing productivity initiatives, which enables them to maintain the friendly, personal and efficient service they are renowned for.
Views: 16437 CommBank
Mishandled Call Docu - Part 1: Call Center in the Philippines
 
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A mishandled call means a great deal to many technical support call centers. To customers this is the least expected scenario. To a contact center, this occurrence is to be avoided like the plague. http://www.magellan-solutions.com/call-center-services/inbound/technical-support/ Technical call center agents need a good understanding of how the product works and how customers usually use the products. Trainers and quality control are tasked to analyze mishandled calls and suggest actionable items to avoid a similar situation for the tech support agent. Magellan Solutions can help businesses deal with this issue and deliver the best experience to customers. Visit http://www.magellan-solutions.com for details.
Funny Customer Service Call - Computer Problem
 
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Most Crazy Customer Service Call to India Computer Problem
Views: 729916 becasoft
Call Center Training
 
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Call Center Training: Essential Steps to handle variety call center situations and improve your skills and professionalism. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections. in this course, you will learn about: The basics, phone etiquette, tools, speaking like a star, types of questions, benchmark, goal setting, key steps, and closing the call. Please subscribe my youtube channel: https://www.youtube.com/c/TutorialPicks viste facebook page and like: https://www.facebook.com/TutorialPicks-181851205578138/ google+ https://plus.google.com/b/101446574680704691865/101446574680704691865 twitter: https://twitter.com/TutorialPicks
Views: 80011 Tutorial Picks
How Bpo job is different from a Technical support job ? - By Arunabha Bhattacharjee
 
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Here is a video on “ How Bpo job is different from a Technical support job ?” by Arunabha Bhattacharjee which is brought you by Freshersworld.com – The No.1 Job portal for Entry Level hiring in India (To Register : https://www.freshersworld.com?src=Youtube ). Arunabha Bhattacharjee is one of the youngest motivational speaker in India. He is awarded by the human council of india and as well as NIEA for the book “LIFE IS YOU”. He is an active member of TEDx.Check out his intellectual speech on How Bpo job is different from a Technical support job ? Download our app today to manage recruitment when ever and where ever you want : Link :https://play.google.com/store/apps/details?id=com.freshersworld.jobs&hl=en ***Disclaimer: This is just a training video for candidates and recruiters. The name, logo and properties mentioned in the video are proprietary property of the respective organizations. The Preparation tips and tricks are an indicative generalized information. In no way Freshersworld.com, indulges into direct or indirect promotion of the respective Groups or organizations.
The Six Key Steps to Handle a Tech Support Call:  Customer Service Training 101
 
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http://www.soundtraining.net/customer-service-training-101 There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including help desk staff and customer service agents.
Views: 74741 soundtraining.net
How to Contact Amazon Customer Service
 
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Watch this tutorial video to learn how to get in touch with Amazon customer support. Whether you’re having issues with your account, an order you placed, or the site in general, these are the steps you need to take to contact Amazon. Read below for the basic instructions. To contact Amazon, go to amazon.com and log in. At the bottom of the page, click Help. Cursor over Need More Help, and click Contact Us. Select the category related to your issue. Select an issue from the dropdown, and a specific issue from the second dropdown. Finally, choose how you’d like to contact Amazon. Amazon will give you the option to get in touch with them through e-mail, phone call, or live online chat. You’ll be able to select whichever option you prefer. Once you get in touch with Amazon, they will be able to help you resolve whatever issue you may be having. Tips for contacting Amazon customer service: - Try to be patient when waiting for a customer support representative to help you with your issue. - If your issue is with an order, have your order number and details on hand in case the customer service representative needs that information to help you. - If Amazon is unable to help you, try getting in touch with the seller you purchased from directly if you’re having issues with an order. If you’d prefer to read the text tutorial, you can find it here: https://techboomers.com/t/amazon-customer-service
Views: 102649 Techboomers
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections  - Webinar Sample
 
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This video is a preview from our popular "How to Talk to Customers" on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl
Views: 539245 Myra Golden
A Day in the Life of a Technical Sales Engineer & Field Applications Engineer at Texas Instruments
 
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Learn how two engineers with the same major, from the same university were able to join TI and find their niche. One, an applications engineer in TI’s year-long rotation program, working with customers in the field and then solving technical issues in the business unit. And the other, a technical sales engineer combining his technical expertise with selling skills during an 8-month rotation program that took him from a field sales office to product marketing to sales operations.
Views: 31755 Texas Instruments
T-Mobile Customer Service call
 
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The author cannot make a T-Mobile "unlocked" phone work in Venezuela. The operator Movistar claims it "registered to a user"
Views: 85813 Federico Alves
Technical Support Role
 
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Understand what is a Technical Support Role, career opportunities, which employers are recruiting, critical skills required and how to get a job and where to apply. Visit us: www.RoadToNaukri.com
Views: 54415 RoadToNaukri.com
Call Centre English - Talking To A Difficult Customer - English For Business
 
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If you work and deal with a lot of customers, you know that customers can be very irritating at times. They are sometimes rude and don't think twice before saying something. But we have to be polite and handle it well because that's our job. In this lesson we will show you some conversations which will help you serve your customers in a professional and polite way. Subscribe to our channel to get more English learning videos. Connect with us on Facebook and stay updated: http://facebook.com/twominenglish Check out our website: http://twominenglish.com for lesson scripts and more learning.
Views: 374126 Twominute English
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 570497 Valuetainment
Information Technology -- Technical Support Specialist
 
01:30
The Information Technology -- Technical Support Specialist program equips graduates with the ability to support microcomputer systems, and their users, in stand-alone and networked environments. Often working closely with the end-user, including businesses, organizations and individuals, technical support specialists have a broad understanding of multiple software applications and computer hardware functionality.
Technical Support Engineer Job Role And  Responsibilities
 
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Here you can learn about Technical Support Engineer Job Role And Responsibilities. what is the role of a IT Engineer in Technical Support Engineer Job Role and how he will manage the thing in the orgainisation. Technical Support Engineer Job Role And Responsibilities are most commonly know by engineers in The IT Industry. Hope you like the video. we are try to share best knowledge for the Technical Support Engineer Job Role And Responsibilities for you and only for you... so o ahead and watch the full video.
Views: 3823 Abhimanyu Gautam
Sample answers of all Call Center interview questions | Call Center interview questions and answers
 
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One video to crack any call center interview. Sample answers of common call center interview questions. Mock call center interview. In this video we'll see the best answers one can give to the most common questions asked in a call center interview. These questions are so common that they are being asked in almost all the interviews. You can't miss these questions. In an interview there could be some surprising questions like how would you explain blue color to a blind person, talk about your school life, talk about racial discrimination etc. Please check out my next video for common surprising questions asked in an interview, https://youtu.be/Xi0-iW5C7Po At the end of the video I will share my observations and very helpful tips to crack any call center interview. Tell me something about yourself. Hi, my name is James. I have recently completed my graduation from Boston university. I currently don't have any work experience, but I'm willing to learn and work full time with your company. I am looking for a platform where I can explore myself and grow successfully within the organization. I am a good team player. I can easily get along with other team members to achieve a common organizational goal. In my free time I like listening to music, cooking and watching movies. What was the last movie you saw and what was that movie all about? The last movie I saw was Avengers Infinity War. It is really an awesome movie. It is a American superhero film based on the Marvel comics superhero team the Avengers. It is the sequel to 2015's Avengers Age of Ultron. In this movie superheros like Iron Man, Thor, the Hulk, Spider-Man, Dr Strange and the rest of the Avengers unite to battle their most powerful enemy -- Thanos. You said you like cooking too. Can you tell me how to cook noodles? It's really simple to cook noodles. First, we need to boil water in a large pot. Water quantity must be enough for the noodles to immerse. Once water starts boiling, add noodles and seasoning in it. Let it cook for couple of minutes and then switch off the flames. Noodles are ready to serve. What did you do yesterday? Yesterday, I woke up at around 7 in the morning, then I got fresh and went for jogging. I came back at around 9. I spent some time reading newspaper. I then took a bath and after that I had my breakfast. At around 11, I opened my laptop and started surfing internet, like I checked my emails, job openings and other social media updates. I had my lunch at around 3 and then I took a nap for a couple of minutes. My younger brother needed some help in his homework, so I spent around an hour helping him. My mother asked me to go to market and get some vegetables, so I did what she said. I spent time watching tv and then had my dinner. I spent some more time on my laptop and then I went to bed. What do you understand by BPO? BPO stands for Business Process Outsourcing. BPO involves delegating a piece of work to another group or to another company, usually in an overseas location. There could a be a number of reasons why a company may prefer to outsource. This includes cost-benefits or focusing on core-business activities. What is the difference between inbound and outbound call center? An inbound call center deals with a majority of incoming calls. It means that customers are calling you rather than the other way around. Customers will call into these types of call centers when they need assistance with a product. On the other hand outbound call center is the exact opposite of inbound call center. Rather than having a majority of your calls come in to your call center, agents in outbound call centers are, for the most part, making outgoing calls. The perfect example of this is telemarketing. Why Do You Want to Work in a Call Center? I would like to work in a call center because its a fast growing industry, it provides a good working environment and offers better compensations compared to other industries. Its a great entry place to join the team. I believe that working in a call center is never going to be boring as every call would be a different challenge. Where Do You See Yourself Five Years From Now? Hmmm...Well, I haven't really given much thought about it but I would definitely like to see myself promoted to a higher position, probably become a team leader to ensure the quality work from my team. what are your strengths? My strengths are that I am a quick learner, honest, puntual and a good team player. What are your weaknesses? Huh!! (Hmmm..) I think my biggest weakness is that I trust people easily. Also, I can't say NO if someone asks me for my help with any work. I'm learning to say NO now :) Please complete the sentence I'm about to give and talk about it. If I were a prime minister__ If I were the Prime Minister of our country I would concentrate on improving the quality of the human capital..
Views: 113608 Hinglish Dost
Day in the Life: Sales Representative
 
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At Reynolds and Reynolds, our sales team is on the front line of bringing our solutions to customers. Learn why selling for Reynolds is a great opportunity and why you should apply! For more on careers at Reynolds, visit http://www.reyrey.com/careers.
Customer Support Associate interview questions
 
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Interview for Customer Support Associate How many projects simultaneously you have worked as an Customer Support Associate? What are the potentials of an elegant Customer Support Associate? What would be your leading endowment as an Customer Support Associate job? What encouragement preparation would you demand being capable to do this Customer Support Associate job? How prolonged do you plan to stay at company if offered the Customer Support Associate position? 10 popular interview questions, commonly asked interview questions, first job interview questions, most asked interview questions, top 10 interview questions, top interview questions, job interview questions, typical interview questions.
Views: 5738 AlphaCode System
Technical Support Specialist interview questions
 
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Interview questions for Technical Support Specialist What are you doing if you worked as an Technical Support Specialist? Why do you think you are eligible for the position of Technical Support Specialist? What achievements have you gained working as an expertise Technical Support Specialist? What are you doing if you worked as an Technical Support Specialist? What would be your leading endowment as an Technical Support Specialist job? 10 popular interview questions, commonly asked interview questions, first job interview questions, most asked interview questions, top 10 interview questions, top interview questions, job interview questions, typical interview questions.
Views: 1106 AlphaCode System
Top 6 Ways to Get An Angry Customer to Back Down
 
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6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part our Customer Service Online Learning: https://myragolden.com/customer-service-elearning/
Views: 2429491 Myra Golden
LiveChat in the Customer Support Department
 
00:43
LiveChat (http://lc.chat/3kmaemi) is perfect piece of software for support teams and larger organizations. Scalable, secure and easy to pick up by the new agents, it really gets the job done. Like us on Facebook: https://www.facebook.com/livechat Follow us on Twitter: https://twitter.com/livechat
Views: 7130 LiveChat
Mary Jean Cash, technical service representative
 
02:21
Our global staff has a thorough understanding of hydrocolloid function in food and beverage applications. We collaborate with customers on product applications and provide technical assistance for specific requests.
Views: 305 Ashland LLC
Tough sales job interview questions and how to answer them - Answer for Sell me this pen
 
05:29
Get the latest interview tips,Job notifications, top MNC openings, placement papers and many more only at Freshersworld.com( https://www.freshersworld.com?src=Youtube ). Here is a video on “Tough sales job interview questions and how to answer them ” by a softskill trainer “Krupa”. Make a note about all the points and turn your skill to profession. Hope this information helps you in getting your dream job. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube Download our app today to manage recruitment when ever and where ever you want : Link :https://play.google.com/store/apps/details?id=com.freshersworld.jobs&hl=en ***Disclaimer: This is just a training video for candidates and recruiters. The name, logo and properties mentioned in the video are proprietary property of the respective organizations. The Preparation tips and tricks are an indicative generalized information. In no way Freshersworld.com, indulges into direct or indirect promotion of the respective Groups or organizations.
Funny Tech Support
 
06:02
This Is Why I never got into Tech Support.
Views: 653888 mothugsta
Sales Call example 1
 
02:03
Views: 814021 Moduslinktube
Alorica Conversations- Ann Laureen Gulle
 
01:45
What's the biggest change an employee can ever make in choosing Alorica? What accomplishments he/she is most proud of? Will an employee recommend Alorica to his/ her friends? Ann Laureen Gulle, a Quality and Training Supervisor of Alorica Philippines answers these questions. Join our Conversations. #AloricaConversations #Alorica
Views: 75730 Alorica PH
Technical support interview questions and answers in hindi
 
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Visit our channel at for more technical and educational videos https://www.youtube.com/channel/UCZN7T86pxi12hBQtBuu0Qew this video tells about technical support interview questions and answers in india To connect my Facebook account please follow below link. facebook link : https://www.facebook.com/dadu.schul To connect my Facebook page please follow below link. page link : https://www.facebook.com/E-help-17108... If you want to connect my social media page please follow below link. google plus : https://plus.google.com/u/0/114799599... To connect with us you can follow below link where you can share,subscribe or like our video and also can watch our different video. To connect my playlist please follow below link About channel :- This channel contains some most important learning lesson which improve day to day life and educational video contain to spread knowledge with so many people which help to improve there life. This channel basically help to people and basic idea that we get simple and easy way tips from my basic life experience and I work on the different platform to collect lot of information and brings that information up to you so many people take benefits of this kind of videos and I work hard to create such motivation and inspirational contains for your help.in every video I brought new concept and explain it well for demonstration purpose so I hope that you will enjoy that video and getting valuable knowledge that I created on my won experience and hard work. The creating education video is my hobby and I always effort to help people .I hope you all will enjoy this contains. Thank you..!
Views: 4563 educational help

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